Divisions
Course Description
This course is designed to provide Information Technology majors and other computer related majors, with communications skills and technical skills necessary for troubleshooting and user support. Topics include: problem solving methodologies, operating systems (installation, customization, compatibility and troubleshooting), help desk operation, service request tracking and analysis, hardware and software needs assessment, training and instructional methodology and application troubleshooting. Prerequisites: CSC 1560 and CSC 1580. Campus and term: J occasionally; C occasionally; Online occasionally
Academic Level (Course Level)
CR
Schedule Type
Interactive TV, Lecture
Grade Modes
Audit, Special Audit, Standard Letter Grade, Credit/Fail Standard Letter
Course Attributes
E, L, N